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AlonR
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Message 1 of 2
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Flag Post

External monitor not working via USB Type-c

‎09-17-2020 02:58 AM

HP Recommended
Product: ENVY 13-ab000nj
Operating System: Microsoft Windows 10 (64-bit)

I am trying to connect the laptop to an external screen via a USB-C adaptor (where I also connect the web camera and the wireless keyboard and mouse) but it doesn’t work. The screen doesn’t get a signal. I understand that in some units the  USB-C port supports data transfer only and doesn't support display.

How can I check if this is the case?

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1 REPLY 1
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Dragon-Fur
Level 15
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Message 2 of 2
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‎09-17-2020 09:15 AM

HP Recommended

@AlonR 

 

001 through 13-ab099; CTO model number 13t-ab000) Maintenance and Service Guide

Illustrations and Explanations - Pages 5-6 - Right-Side and Left-Side

 

Item 3 - Left Side - Data Transfer

 

Welcome to the HP Community Forum.

 

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HP ENVY - 13-ab000nj 

Dragon-Fur

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