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‎11-27-2019 02:12 PM

HP Recommended
Product: ENVY 15tn-cn100 BNBPC
Operating System: Microsoft Windows 10 (64-bit)

I just recently purchased a new laptop and have two monitors that are not being detected.  I have updated the drivers and set the monitors to display port settings.  I am using a pluggable USB-C docking station.  I am connected with hdmi cables.  

 

Any guidance you can provide would be helpful.  Thank you. 

1 REPLY 1

‎11-27-2019 02:39 PM

HP Recommended

@Julie2019 

 

ENVY 15tn-cn100 BNBPC is an invalid product/model. What is it ? Please use the following instructions to find out the model/product of your machine:


    https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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