-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Extra Monitor occasionally blanks out.

Create an account on the HP Community to personalize your profile and ask a question
08-06-2025 12:12 PM
I have a HP Envy Laptop 17t-cw100 connected to a HP USB-C Dock G5. This is connected to an HP monitor via HDMI cable.
My monitor will blank out occasionally. While this happens the laptop display remains working.
How do I fix this?
Solved! Go to Solution.
Accepted Solutions
08-06-2025 06:12 PM
HPSA updated firmware for my HP USB-C G5 dock yesterday (Aug 6th 2025). Please check HPSA and update your dock.
Hope this helps
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
08-06-2025 06:12 PM
HPSA updated firmware for my HP USB-C G5 dock yesterday (Aug 6th 2025). Please check HPSA and update your dock.
Hope this helps
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.