Extreme Thermal Throttling - GTX 960M 2GB

[brdo00605]

I have a major problem with my gaming laptop. It's that it can't game. The performance of the GTX 960M 2GB card is less than half of it's performance at almost all times.

I've seen reviews of other's with this laptop who have gotten scores around 3,700 area (link to reviewers score). Though mine at best is this...

That is only for the first 10 minutes of activity for the gpu. Than it grinds to a major hault like this...

In GPU-Z it's performance cap reason seems to be for the fact that it is always thermal throttling.  I even have a cooling pad underneath this laptop and it still seems to thermal throttle.

I can't even play a game like skyrim on medium to high settings at 60fps with only the performance monitor open. Instead I'm always hovering around 15-30 fps (This screenshot was taken while ingame in the character creation portion of skyrim). The pink in PerfCap Reason stands for thermal throttling.

The biggest problem about all of this is that I purchased this laptop for college about a year and a half ago and I finally get a chance to play some games on it and the performance is aweful and it's out of warranty.

Also for the fact it's near impossible for me to check to see if theres dust inside the fans or vents because taking it apart could posibbly do permeant damage to the bottom rubber grips that hide the screws and are mounted by glue. Which if they are damaged I can't put them back on causing for even more constructed airflow (for even worse thermals).

It would be really nice if you would allow me to have my laptop fixed or replaced for free as I'm still a college student without any money to pay towards the extra warranty or any repair charges. But with it being out of warranty since May 2017 there's nothing you could do is there?

Also just incase, Yes in the nvidia settings the preferred graphics is set to the high performance NVIDIA processor and the power profile is set to High Performance.

Edit: Wrong photo for the comparsion. Still just as bad performance though.

[KrazyToad · Accepted solution]

Hi @brdo00605

Welcome to HP Forums. Thank you for posting your query

I understand your concerns and frustrations.

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