FPS drop on HP laptop with 4gb Radeon 530

[KhalidbinFadhal]

I got a new HP laptop and I know that it's not meant for gaming, but the 4gb Radeon 530 can definitely run medium to low spec games at medium to high settings.

The games launch and play great for some time until the fps drops significantly. I've updated the drivers and lowered the settings as low as possible, but this still constantly happens.

[A4Apollo]

Hey there! @KhalidbinFadhal, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand the fps drops while charging and playing games on your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Is your laptop getting overheated?

Excellent description and a great diagnosis done. It is greatly appreciated.

Try updating the BIOS and thermal framework drivers on your PC and check if it helps.

Update the BIOS on your PC using this link. Click Here

Also, update the Intel Dynamic Platform and Thermal Framework Client Driver using this link. Click Here

Try the steps recommended below.

• Go to Start Menu > click on Settings.
• Type performance > choose to Adjust the appearance and performance of Windows.
• In the new window, go to the Visual Effects and select Adjust for best performance.
• click Apply and Ok...this should do the trick.

Also, Hit Win Key + R
Type in “Regedit” and then hit Enter.
Go to ‘HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management’
Find ‘ClearPageFileAtShutDown’ and change its value to 1
Restart the computer

Also, try the steps recommended below.

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

Refer this article to know more information about using HP support assistant.

Refer this article to know more information about Improving Video Game Performance or FPS on your PC.

Also, try the steps recommended below.

Go to control panel > power safe options > customize any combination you currently have > advanced options > processor power safe > minimum level. Change it to 40% and click apply.

Also go to Control Panel > Power Options > Change Plan Settings > Change Advanced Power settings

Select everything in the list to high-performance mode.

If the issue still persists after trying out the steps try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

If the solution provided worked for you, please mark an accepted solution for this post.

Let me know how it goes!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[KhalidbinFadhal]

Thanks for the reply. The laptop does get pretty hot when playing and I did update the BIOS  and thermal framework. I also updated the AMD driver to v18.5.1. Only issue is that it in the hardware section in the Radeon settings, the the graphics card name shown is the Radeon R7 M340 while the actual graphics card is the Radeon 530. Is this not an issue? 

Also I'll try the other solutions in your reply and get back with whether or not the issue is solved. Again, thanks alot.

[A4Apollo]

@KhalidbinFadhal, Thanks for your quick response and time.

I appriciate your efforts for trying out the steps.

As you mentioned the graphics card is showing incorrectly in device manager.

Try the steps recommended below.

Start Device Manager. To do this, press and hold (or right-click) the Start Menu icon, and then select Device Manager. 
Expand Display adapters, right-click the adapter that has the problem driver installed, and then select Properties. 
Select the Driver tab 
Select Uninstall Device. 
Check the box that says, "Delete the driver software for this device.” This step is important and will prevent the problematic driver from reinstalling in the future. 
The system may require a reboot at this point. Reboot if needed, then reopen Device Manager. 
Select any device, then click Action -> Scan for hardware changes. 

Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.

Have a great day ahead!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[KhalidbinFadhal]

Will do. Thanks

[KhalidbinFadhal]

I removed the device and checked for updates and it downloaded some file from AMD, butagter restarting I could'nt find Radeon setings. Is this normal?

[KhalidbinFadhal]

Unfortunately the problem still persists. Im still getting frame drops as before.

[Jeet_singh]

@KhalidbinFadhal,

It looks like you were interacting with @

MrRobot, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

After reviewing your post thoroughly, I see that you have exhausted all possible troubleshooting steps and unfortunately nothing has helped to resolve this issue.

In this scenario, I would suggest you try these steps here:

To update the driver with Windows Update:

1. Connect the computer to the internet.
2. Click on Start.
3. Select Settings.
4. Select Update & security.
5. Select Windows Updates.
6. Select Check for updates.
7. Windows Update will download and install the drivers automatically.

To update the driver in Device Manager:

1. Open Device Manager.
2. Locate the AMD VGA device.
3. Right click on the AMD VGA device.
4. Select Update Driver Software.
5. Follow the on onscreen instructions to update the driver.
6. Close Device Manager when the driver update is complete.

Let me know how it goes and you have a great day!

Download the Autodetect software from Intel to install the latest version directly from Intel website: https://downloadcenter.intel.com/download/24345/Intel-Driver-Support-Assistant

If the issue persists, perform a driver rollback:

• Open Device Manager.
• Device Manager, locate the Intel graphics drivers, 
• Right-click on the device's name or icon and choose Properties.
• In the Properties window for the device, tap or click the Driver tab.
• From the Driver tab, tap or click the Roll Back Driver button.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

Regards,

[KhalidbinFadhal]

Thanks for helping out. So I did what you suggested and I noticed that I got FPS drops only on Dota 2 and FIFA 18. All the ohter games worked perfectly.

[Jeet_singh]

@KhalidbinFadhal,

Thanks for the update,

As I understand you have performed the windows update and this seems to have narrowed down the problem.

I would personally suggest the next step would be to perform a push button reset on the PC. Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This can be done either while preserving your personal data and customizations, or removing all your personal data.

If the issue persists, I would suggest the next step would be to perform a system recovery using the partition available on your PC. 

Doing this will wipe off everything and set the computer back to the original factory conditions. So, please remember to back up your data before initiating system recovery. If for some reason the recovery fails. The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

HP PCs - How to Reset Your Computer to Factory Settings (Windows 10, 8, 7)

Otherwise, you could also reach HP phone support to order the recovery media. If your product is out of warranty, please choose paid options to get the tech support number.

HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive.

I'm sending out a Private message with the information you need to get this sorted,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

(The reason we are utilizing the private message now, is because the instructions are critical).

Keep me posted,

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Give us some reinforcement by clicking the "Accept as solution" and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.