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rockwilder20
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Message 1 of 2
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Flag Post

FPS drop on external monitor when laptop is on battery

HP Recommended
OMEN 15.6 inch Gaming Laptop PC 15-en1000 (2L1F3AV)
Microsoft Windows 10 (64-bit)

Hello, when I connect my HP Omen 15-en1003nq to an external monitor on battery and I play a high resolution video on YouTube on the external monitor, I have massive FPS loss and the video stutters. This thing changes if I connect the laptop to a power supply, when the laptop is plugged in everything works fine. I also have the latest bios update. Why this thing happens?

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@rockwilder20

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. I have a few troubleshooting steps we could try to fix the issue: 

  • 1. Go to Start, search for Device Manager, and open this result.
  • 2. Expand batteries.
  • 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
  • 4. Shut down the computer. 
  • 5. Disconnect the charger.
  • 6. Remove the battery. (only for removable battery)
  • 7. Hold down the power button for 1 minute.
  • 8. Insert the battery only. (only for removable battery)
  • 9. Attempt to turn the battery on.

Update the graphics driver. From here: OMEN 15.6 inch Gaming Laptop PC 15-en1000 (2L1F3AV) Software and drivers for OMEN 15.6 inch Gaming L...
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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