Face Recognition stopped working

[Odiami]

Hello...my Windows Hello face recognition stopped working a lot of months ago.

"we couldn't find a camera compatible with windows hello", but some updates ago worked fine. Can you help me please?
Windows 10 PRO v.2004 build: 19041.508
I can't do restore system because I cleaned all the system...thinking could be a solution but wasn't.
I tried to reinstall the driver of IR Cam from HP website but nothing happened with "sp100470.exe"
Any solution? I'm bored.

[praveen196]

@Odiami Welcome to HP Community!

I understand that Face Recognition stopped working.

Cause: 

The following Group Policy setting does not currently allow log-on or sign-on through facial recognition: 

Computer Configuration / Local Policies / Security Options 

Interactive logon: Do not display last user name: Enable 

By default, this Group Policy setting is disabled, however, after update it may not be. 
 

Resolution 

To resolve this issue, change this setting to  Disabled, or wait for the anniversary update of Windows 10. 

Here's an article from Microsoft with the details you need: Click here 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Odiami · Accepted solution]

Solved installing w10 in place with mediacreationtool. Anyway thank you.

[praveen196]

@Odiami

Thank you for the update.

In the future, if you have any other concerns. Please get back to us. 

We will assist you.

Have a nice day!!