@pclolo,
Welcome to HP Support forums!
I understand you are in need of support, I'll be glad to help you out, however, for an accurate solution I will need more details:
In this scenario, I would suggest you try these steps here:
Let's start off by performing a Hard reset on the notebook:
Before power resetting your computer, do the following:
-
Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.
-
Turn over the computer and look for a battery compartment door.
I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.
Once done, restart the computer and check.
Next thing, I would suggest here is to Run Windows Updates troubleshooter -
Download and install the troubleshooter from this link.
Now try to perform Windows Updates -
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
-
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

-
Click Check for updates and messages to scan for new updates.

-
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
-
Click the update name for a description, version number, and file size.
-
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
If the issue persists, I would suggest here is to follow the steps suggested in the support document for - HP PCs - Computer Is Slow (Windows)
Keep me posted how it goes
Thank you and have a wonderful weekend 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
Jeet_Singh
I am an HP Employee