Faulty Hinge

[Emily203]

Dear team, 

I have an HP Pavillion Notebook and whlie closing the screen there was a small sound from the right corner down of the screen and it seems that it opened a couple of millimiters. After that i haven't closed the screen again in order not to have any other damage since the hinge is broken. I wanted to ask if και 1 year warranty covers this damage?

Thank you Emily

HP pavillion notebook15-eh0090wm

15.6 '' FHD IPS

8GB ram

512 GB memory

[Irfan_06]

Hi @Emily203,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with your laptop and may need repair.

This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Emily203]

Hi @Irwin6,

Thank you for your feedback and the advise to contact support for the issue. What I was wondering though was if this issue that seems to be mentioned a lot in the community posts, is within the HP 1 year warranty.

Thank you,

Emily

[Emily203]

Hi Irwin6

Do we have any feedback?

Thank you, 

Emily

[Irfan_06]

Hi @Emily203,

I understand you concern but the support here is limited to troubleshooting.
All hardware related issues has to go through the phone support for assistance.

Take care and have a great day ahead!

Irwin6

HP Support