Faulty left hinge on Envy x360

[DoreV]

The left side hinge on my HP Envy x360 laptop is broken causing the display to be misaligned when folded down and the front and back covers of the display are separating at the hinge. From the number of complaints on the HP forum going back a number of years regarding broken hinges, it seems that there is an unresolved design flaw regarding the hinges. My laptop is in excellent condition and has not been mishandled in any way. Well looked after.

I can't seem to get good direction on how to get my laptop repaired, nor can I find anyone from HP to communicate with so any help would be appreciated.

[Sneha_01]

Hi @DoreV ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support

[DoreV]

The link you provided does not take me to a page that gives me the options you mention. It is simply the standard contact page that I've been to before and takes me in circles! 

Please provide me with screenshots of what I should be seeing and where I can find the information you're referring to in you reply.

[DoreV]

I am still not able to access the options you refer to in your reply and I've not had anything further from you!

Where exactly on this page do I find the options you refer to?

Attached is a screenshot of what I see, where exactly are the options???!!!!

[Sneha_01]

Hi @DoreV,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support