Fingerprint Scanner not working after a recent update

[Raunak4]

After I updated my device and restarted it, I could no longer login with my fingerprint ID which I had setup previously. And when I checked the settings page, it was displaying the message "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". Please help.

Thank You

[praveen196 · Accepted solution]

@Raunak4 Welcome to HP Community!

I understand that Fingerprint Scanner not working after a recent update.

Install the HP Simple Pass Identity Protection Software for Windows 10:  ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71729.exe 
 
If the issue persists, Please Click here to download the most viable driver for Windows 10  fingerprint reader (if need be) & if your Simple Pass Software isn't working: 

Click here to download a different version of the same software. 

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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