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‎11-23-2024 04:20 PM

HP Recommended
Product: HP ProBook 465 16 inch G11 Notebook PC (901H4AV)

So I Recently Bought an HP 

HP ProBook 465 16 inch G11 And the fingerprint reader does not work nor does it show in device manager can you help me with this.

Category:
3 REPLIES 3

‎11-23-2024 10:00 PM

HP Recommended

@JayshawnIsCool 

 

Fingerprint reader/sensor is OPTIONAL. Did you buy this OPTION for your machine ? If you wish, you can buy following parts and install to your machine

 

            finger print.png

 

More info is on page 20 of the following manual :    https://kaas.hpcloud.hp.com/pdf-public/pdf_10382458_en-US-1.pdf

 

Regards.

BH
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‎11-24-2024 11:16 AM

HP Recommended

Yes, I bought my device with a fingerprint reader.

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‎11-24-2024 12:43 PM

HP Recommended

@JayshawnIsCool 

 

No driver under Device Manager and you bought it that does not make any sense. Anyway, please try

 

Type: ELAN and Synaptics Fingerprint Sensors 
Version: 1.0.0.11 Rev.A
Operating systems: Windows 11
Release date: Jun 25, 2024
File name: sp153464.exe (2.8 MB)
 
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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