• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
Locked

‎10-29-2018 01:16 AM

HP Recommended
Product: dv6
Operating System: Microsoft Windows 7 (64-bit)

image.png\

I have a fingerprint reader in my laptop and that loader comes up for the driver installer but then it closes and nothing happens.

3 REPLIES 3

‎10-30-2018 10:57 AM

HP Recommended

@ShazerHD

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and I would like to help

 

May I know since when are you facing this issue?

 

Have you used the Fingerprint Reader before?

 

Please follow all the steps in this Link: https://support.hp.com/in-en/document/c02519007 to help you troubleshoot the Fingerprint Reader

 

Keep me posted how it goes

 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎10-31-2018 03:28 AM

HP Recommended

I only found out my laptop had a fingerprint scanner a few weeks ago, I had windows 10 when I found out and the driver isn't compatible with windows 10. I have tried most of the troubleshooting steps but I will try the rest of them.

Was this reply helpful? Yes No

‎10-31-2018 01:11 PM

HP Recommended

@ShazerHD

 

Please try these steps at your convenience and keep me posted

 

Thank you

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.