Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
Flag Post

Fingerprint reader not working after BIOS update

HP Recommended
HP ENVY x360 Convertible 15-dr0xxx
Microsoft Windows 10 (64-bit)

Hi, I updated my BIOS to F.15 yesterday on my HP Envy.

Since then my digital print reader stopped working altogether.
I got into the bios testing options for the digital print reader and started the test.
It tells me the test will be interactive, that I will have to touch repeatedly my print reader.
When I start the test it immediately says that the test was successful, without asking me to touch anything!
Except the print reader still doesn't work (no reaction at all when I touch it)
I also tried to downgrade my bios but it didn't work
I'm out of options. HELP!

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation