Fingerprint reader not working on laptop

[lhudson98]

Whenever I try to use the fingerprint to login it never works, so I've looked on the Device Manager and under Biometric Devices and it says "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful."

I have tried to update the driver and restarted my laptop however the issue is still not fixed. The laptop is only a week old so it cant be age. 

Any help would be greatly appreciated! 

[sandytechy20]

@lhudson98

Welcome to HP support community.

Follow the below steps to fix this issue:

• Update the BIOS 

• Enable biometric support 

• Check for Windows support 

• Clean the fingerprint reader 

• Update the device driver 

• Update the fingerprint reader software 

• Find new device drivers if you changed operating systems 

Refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.