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‎03-21-2020 03:45 PM

HP Recommended
Product: Spectre x360 Convertible 13-ap0xxx
Operating System: Microsoft Windows 10 (64-bit)

I have done several updates to my laptop for both operating system updates and for hp updates to fix my nonworking fingerprint sensor to no avail. I am not sure what is causing it, but I have been unable to fix the issue. 

13 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-24-2020 02:33 PM

HP Recommended

@Nick332,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the fingerprint scanner is not working on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

  • What is the product number for your computer?
  • When was the last time the fingerprint scanner was working fine?

 

Meanwhile, I recommend you uninstall the fingerprint scanner driver from the device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-24-2020 02:33 PM

HP Recommended

@Nick332,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the fingerprint scanner is not working on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

  • What is the product number for your computer?
  • When was the last time the fingerprint scanner was working fine?

 

Meanwhile, I recommend you uninstall the fingerprint scanner driver from the device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎03-26-2020 05:22 PM

HP Recommended

Product Number: 6KD36UA#ABA

Last time it was working fine was about a month ago. It worked for me, thanks.

Was this reply helpful? Yes No

‎03-27-2020 08:27 AM

HP Recommended

@Nick332,

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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