Fingerprint scanner not working

[1lyes]

Hello,

 2 days ago I got this laptop and i have been all over the internet trying to fix the fingerprint scanner. The sensor doesnt show up in the device manager and when i try to download and install the correct driver. the setup.exe just wont launch.

it doesn't say anything about this in the manual and none of the bloatware hp gives you that are supposed to help you didn't help me at all.

If you need any more information just ask.

PS. i am sorry for sounding frustrated but man this got on my nerves.

[Mitesh24]

Click this link below to download latest Fingerprint driver for your model >

https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93499.exe

Click this link below to download all drivers available for your laptop model.

https://support.hp.com/us-en/drivers/selfservice/hp-probook-450-g6-notebook-pc/23201167

Your product homepage >

https://support.hp.com/us-en/product/hp-probook-450-g6-notebook-pc/23201167

If this helps U please press "Accept as solution" button. Thank U....

[1lyes]

I dont think you read my post correctly, but i will try to explain the driver problem better because i think i didnt do a very good job at it either.

When i download the fingerprint driver for my model and run the sp93499.exe  it install everything correctly in the directory it showed me but then it does nothing. and when i manually try to open the setup exe in the dir. it just doesnt do anything.

 that is my problem.

if you can help me fix this, that would be wonderful.

[Mitesh24]

To help you in detail, Can u please take a screen shot of "Device Manager".

So i can help u better! (I know the problem & know the solution but before that i must have to check what exactly going on)

Here's how to take screenshot>

press & hold Windows key and then press X key on your keyboard to open shortcuts.

Win +X

and then press "M" key on your keyboard to open "Device Manager".

Expand the "Bio-metric Devices" and double click on the Fingerprint driver finally press Win + ins prt sc key.

I'll see what error your driver have and tell you what you should do!

If you see any devices with exclamation mark then double click on that driver and take screenshot. let me know. i'm active here to help you... 

🙂 

[1lyes]

That is the thing, bio metric devices doesn't apear in device manager.:

FYI that is the full list

[1lyes]

OH and something else. i did already give biometric devices permissions in the gpedit window.

[Mitesh24 · Accepted solution]

Did you buy Finger print option for your machine ? The whole series specs:

   https://support.hp.com/au-en/document/c06191146#AbT7

And  HP Fingerprint Sensor (sold separately or as an optional feature).

If NOT, your machine has a small window BUT no sensor inside underneath the keyboard (right hand side)

If you wish, you can buy

• Fingerprint sensor assembly part # L45096-001
• NOTE:The fingerprint sensor cable is available in the Cable Kit using spare part number L45087-001.

[Mitesh24]

If you are 100% sure that you have bought machine with fingerprint scanner then it's clearly a hardware problem because drivers/software problem appears in the Device Manger with some error codes. 🙂

My advice is to Ask for replacement laptop!

[1lyes]

Thank you for helping me realise that. but i still think HP needs to make that more clear because its no where shown in the manual nor the specs.