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‎02-15-2023 10:10 PM

HP Recommended
Product: HP Compaq 6730b Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 7 (64-bit)

I finally found the driver for the fingerprint sensor and installed it. In Device Manager it says that the sensor is working properly. I installed HP Simplepass Identity Protection and when I try to enroll a fingerprint it says the sensor isn't connected. So I have come to you, Oh wise and knowledgeable community, so that someone can tell me that it's so simple to fix and I can look like an idiot. If anyone can help I would deeply appreciate it. Thank you very much in advance. Be safe and well, everyone. 

Category:
1 REPLY 1

‎02-26-2023 06:43 PM

HP Recommended

Hi @MoGuy816 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing sensor issues after updating driver.

 

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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