Fingerprint sensor

[cjeagle99]

Is there a troubleshooting test for the fingerprint sensor? Mine seems to no longer function properly.

[Abhay63]

You can add new fingerprint by going to settings menu. If it won’t register your finger at all, that often points to a hardware or driver issue.

 

[Jerry_57]

Hi @cjeagle99,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your fingerprint sensor is no longer functioning properly on your HP device, here are several steps you can take to troubleshoot the issue:
 

Check for Recent Updates: Ensure your device has the latest drivers and BIOS updates installed. HP offers driver updates for the fingerprint sensor, which might resolve any issues you're experiencing. Official HP® Support
 

Test the Sensor Functionality: If the driver update doesn't resolve the issue, you can perform a manual test to ensure the sensor is not physically damaged.
 

Use HP SimplePass or Windows Settings: Try re-registering your fingerprints using HP SimplePass or through the Windows settings. This may reset the fingerprint data and resolve the functionality issues.


I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support