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01-16-2023 07:08 PM
HP Envy 360 Hinge and screen separation. Can't move screen open or closed, afraid of total failure. I see this is a common problem, what is the current fix and is HP covering the cost of repairs? Just 4 months out of warranty!
01-18-2023 06:42 AM
Welcome to the HP support community.
I understand that you are getting issues with the hinge on the notebook, I am glad to assist you.
This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee
02-09-2023 11:29 AM
No. I chose not to spend $300.00 plus at an HP Service Center to have it fixed. I used Epoxy and clamps to secure the hinge and surrounding plastic bezel. The screen can not be closed or fully opened as intended, has to remain at 90 degrees unfortunately. I did join a class action lawsuit though that seeks to hold HP accountable..
04-07-2023 11:27 AM
I have this same issue on a 2-yr old HP Envy 360. I cannot find the solution to this problem. I am not in the USA and cannot send the laptop back to the US for repair. I would like to know what the solution is? Does replacing the screen fix the problem? Replace the hinge and the screen?
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