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HP Recommended
HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ee1000 (2E2L0AV)
Microsoft Windows 11

HP Envy 360 Hinge and screen separation. Can't move screen open or closed, afraid of total failure. I see this is a common problem, what is the current fix and is HP covering the cost of repairs? Just 4 months out of warranty! 

4 REPLIES 4
HP Recommended

@MEC_1959

 

Welcome to the HP support community.

 

I understand that you are getting issues with the hinge on the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

No. I chose not to spend $300.00 plus at an HP Service Center to have it fixed. I used Epoxy and clamps to secure the hinge and surrounding plastic bezel. The screen can not be closed or fully opened as intended, has to remain at 90 degrees unfortunately. I did join a class action lawsuit though that seeks to hold HP accountable.. 

HP Recommended

clearly there is a design flaw that they need to fix. Sounds like I shouldn’t waist my time calling customer service. 

HP Recommended

I have this same issue on a 2-yr old HP Envy 360. I cannot find the solution to this problem. I am not in the USA and cannot send the laptop back to the US for repair. I would like to know what the solution is? Does replacing the screen fix the problem? Replace the hinge and the screen?

Spoiler
 
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