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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-23-2018 04:33 PM

HP Recommended
Product: HP ENVY M6 X360 (AQ003DX)
Operating System: Microsoft Windows 10 (64-bit)

hello, i have posted my problem several times so please visit the links

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Touch-screen-Firmware-for-Hp-envy-m6-...

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Touchscreen-stopped-working-after-FHD...

since i flashed the wrong touch screen firmware which was meant for spectre devices my touch did''t worked and now i have contacted HP service partners in pakistan as told by hp USA and canada, they replaced the whole lcd panel along with digitzer,LCD, strips and any electronic boards in that upper screen compartment and my touch still did't worked it is still recognized as i2c hid device with yellow mark in device manager tried factory reseting and reinstalling windows and updating bios it don't works in bios too, now at this type of problem only a firmware update can fix this issue and hp has to provide it since it is not available on drivers page for this model. Kindly raise my issue to the HP R&D team there are many users like me who can not get touch back even after replacing lcd so it is not a hardware issue.

1 REPLY 1

‎10-24-2018 05:47 PM

HP Recommended

@qasim799

 

Welcome back to HP Forums

 

I have gone through your Post and I understand your concerns and frustrations

 

I have sent you a private message. Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

Thank you

KrazyToad
I Am An HP Employee

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