• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-23-2016 10:29 PM

HP Recommended
Product: HP Envy 15
Operating System: Microsoft Windows 10 (64-bit)

Hi, does anyone came across of having a flickering horizontal lines in notebook lcd display, occupying half of my laptop display. Its moving and see through..in purple and green color. I'm just watching movies when it started. Someone says the culprit might be the flex cable/ribbon between keyboard and display..thanks

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-24-2016 12:20 AM

HP Recommended

Hi there,

Most likley the problem is going to be caused by either the screen cable been loose or broken, the inverter behind the screen or backlight.

 

The only way to really tell is to take the laptop apart to find out. If your in warranty I advise you return it to HP for repair, Alternatively take it to a local IT repair shop.

 

Many thanks,

James

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎04-24-2016 12:20 AM

HP Recommended

Hi there,

Most likley the problem is going to be caused by either the screen cable been loose or broken, the inverter behind the screen or backlight.

 

The only way to really tell is to take the laptop apart to find out. If your in warranty I advise you return it to HP for repair, Alternatively take it to a local IT repair shop.

 

Many thanks,

James

Was this reply helpful? Yes No

‎04-24-2016 06:48 AM

HP Recommended

Thanks James. I'll visit HP or any IT soon and I'll update you about the subject. See Attached.Flickering Horintal Lines

Was this reply helpful? Yes No

‎04-25-2016 12:21 AM

HP Recommended
No problem glad I could help you out.
Was this reply helpful? Yes No

‎04-29-2016 09:25 PM

HP Recommended
@Geek26 wrote:
No problem glad I could help you out.

13113351_1105854726102276_1307638882_o.jpg13106730_1107067235981025_1465504629_o.jpg

 

I have this two horizontal flickering lines before I brought my laptop to an authorized HP service center. Luckily the problem was solved just by removing and replacing the battery. Could have been the bios according to..I haven't done any update since HP doesn't recommend one.

Was this reply helpful? Yes No

‎05-01-2016 12:24 AM

HP Recommended
How strange never heard that on before.

James
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.