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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
HP ENVY - 13-aq1013dx
Microsoft Windows 11

I have tried to upgrade the OS to Win 11 based on the prompt received but it failed. Hence, I have downloaded win 11 and installed it on the laptop. After installation, while switching on the laptop PC, the screen flickers and turns black intermittently. If it is restarted immediately, then the issue is resolved whereas it is repeated at the next power on again. I have tried disabling faststart also but in vain. Does anyone know how to resolve it?

1 REPLY 1
HP Recommended

Hi @JA-DxB,


Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

I suggest that you run the updates from HP Support Assistant by following the steps listed below:

  1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.
  2. On the My Dashboard tab, find your computer, and then click Updates.
  3. Wait while HP Support Assistant analyzes the system.
  4. After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.
  5. If prompted, restart the computer, and then close the tool.
    You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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