Flickering on my screen ZBOOK

[MrMoores]

Hi,

I was hoping someone may be able to help with this problem. The screen has started to go funny, i have tried updates etc and changing the drivers ect but nothing is working! any advise would be appreciated.

Cheers

[ub6424]

Hello @MrMoores 

Sorry to hear that you are having problems ... I would like to help you.

(1) Double check with external monitor connected via vga/hdmi cable. Do you have the same error pattern (flickering) on external monitor ?

- Shutdown notebook (No Sleep / No Hibernate)

- Power off external monitor

- Connect vga/hdmi cable

- Power on external monitor

- Power on notebook

(2) Please report your results

[MrMoores]

Hello,

Thank you for the response! I will definitely give this a go tomorrow and get back to you.

Cheers

Scott

[MrMoores]

Hi Ub6424,

I managed to plug my computer into an external monitor via the hdmi and the screen was clear! so all good on the external monitor!

It's such a strange problem. im guessing it is actually the screen that is starting to go?

Cheers

[ub6424]

Hello @MrMoores 

Recommendation and solution

In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked

- The internal display cable that goes from motherboard to screen has to be checked or replaced

- The screen has to checked or replaced

- Short circuit test

- General cleaning ...

HP warranty valid -> Contact HP Support for service repair

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

Good luck

[MrMoores]

Ok Thank you for the advice! I'm always a little worried about taking my laptop to people as it holds all my passwords etc on it! 

any advice on securing it before I take it in?

Thanks again!!

[ub6424]

Hello @MrMoores 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current (basic) system configuration before we talk about "security"

... Use an external monitor to see everything ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[MrMoores]

Windows Pro 10

Version 10.0.19043 Build 19043

System Model HP ZBook Studio G4

System SKU Y6K17EA#ABD

Processor Intel(R) Xeon(R) CPU E3-1505M v6 @ 3.00GHz, 3000 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date HP P71 Ver. 01.34, 28/04/2020

[ub6424]

Hello @MrMoores 

Thanks for reporting.

(1) Start Windows <Device Manager>

- Expand <Disk drives>

--->>> Send screenshot

(2) Please report your results

[MrMoores]