• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve PCI Express Root Complex driver Issue Click here to view the instructions!
HP Recommended
HP Dragonfly 13.5 inch G4 Notebook PC (6Q261AV)
Microsoft Windows 11

During the last few months the screen on my Dragonfly G4 notebook has started intermittently flickering. It displays the screen content and images correctly, but seems to have an overlay of horizontal grey lines moving quickly up and down the screen, primarily in the top quarter of the display. This happens both with SureView turned off and on, although is more prominent when it is turned off. 

 

I have ensured all drivers and software are up-to-date through the HP Support Assistant and Windows Updates. 

There has been no physical damage or strain to the notebook, and all diagnostic tests pass when running the HP PC Hardware Diagnostics tool.

 

Any suggestions to resolve this would be really appreciated. Thanks. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

For anyone else who may have encountered this or a similar screen flickering issue, I have now established that my specific issue was caused by a Windows 11 adaptive display setting. Toggling off the "Change brightness automatically when lighting changes" feature in System>Display Settings, resolved the flickering. 

 

I had previously tried formatting and reinstalling Windows 11, but the issue persisted so I nearly gave up thinking it was a hardware fault. After adjusting various display settings, I finally landed on this one as the culprit. No more flickering lines. 

View solution in original post

1 REPLY 1
HP Recommended

For anyone else who may have encountered this or a similar screen flickering issue, I have now established that my specific issue was caused by a Windows 11 adaptive display setting. Toggling off the "Change brightness automatically when lighting changes" feature in System>Display Settings, resolved the flickering. 

 

I had previously tried formatting and reinstalling Windows 11, but the issue persisted so I nearly gave up thinking it was a hardware fault. After adjusting various display settings, I finally landed on this one as the culprit. No more flickering lines. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.