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RedHeadPeter
Level 3
19 5 1 18
Message 1 of 5
206
Flag Post

Flickering screen with ghostly artefacts

HP Recommended
HP Notebook 15s-fq1003na
Microsoft Windows 10 (64-bit)

HP Laptop 15s-fq1003na

My wife's laptop.   Suddenly this afternoon screen starts to flicker with 'ghost' images of other screen atefacts 

Installed HP Hardware Diagnostics 1.8.1.0 and did appropriate tests - passed them all

No recent updates that might affect this

Any ideas?

 

4 REPLIES 4
Nirvana_95
HP Support Agent
HP Support Agent
2,974 2,974 110 120
Message 2 of 5
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Hi @RedHeadPeter 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing screen flickering-related issues on your system. Do not worry, we are here to fix it.

 

  • May I know from when are you facing this issue?
  • Did you make any hardware or software-related changes to it?
  • May I know if it happens when you connect it to an external monitor or a TV?
  • Does the issue persist in BIOS?

 

Try performing a BIOS default on your PC and check if it helps.

 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked to Exit Saving Changes?
  6. Follow the prompts to restart your computer.

 

Also, Uninstall the graphics driver from the device manager and install the latest drivers and BIOS from the links below.

 

Link to update the BIOS.

 

Also, update the graphics driver using this link.

 

You can try updating the drivers on your PC using the HP support assistant.

 

Refer to this article to know more information about using HP support assistant.

 

Refer to this article to further troubleshoot display issues with your PC.

 

You may also follow the steps shared in the link here and let me know the outcome of it: https://support.hp.com/in-en/document/c04783131 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
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Nirvana_95
HP Support Agent
HP Support Agent
2,974 2,974 110 120
Message 3 of 5
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Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
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RedHeadPeter
Author
Level 3
19 5 1 18
Message 4 of 5
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I haven't had time to go through the BIOS/drivers process yet.

The flickering started the same day I first posted in this forum.   I had already looked for solutions in Display settings and personalise and with your diagnostics tool - to no avail.   However after leaving it overnight it was much improved, the artefacts were no longer visible and the flickering diminished to a very faint flicker in one part of the screen.  It's usable.  When we have time I will folow colleagues instructions and let you know what happens.

 

We are an HP family - 3 HP laptops, 1 HP Laser printer, an HP port replicator.   Actually the port replicator stopped working the other day.  I did all the turning off and on stuff but it didn't help.  Fortiunately I managed to find another one via Amazon for about £100. But when I turned it all on the next morning the old one worked happily. So not I have a spare - frustrating!

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Nirvana_95
HP Support Agent
HP Support Agent
2,974 2,974 110 120
Message 5 of 5
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Thanks for your response. 

Please try the steps shared and let me know the outcome soon.

 

Also, regarding the port replicator, please check if it is under the return period, I would suggest you return it as your old one works perfectly fine.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
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