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Fluency issues

Spectre x360-15-df1004na
Microsoft Windows 10 (64-bit)

My laptop is Spectre x360-15-df1004na

intel i7 9750H

Nvidia GTX1650 MaxQ

16GB memory

Recently, there was a problem. It was not smooth when running the game. I try to update the video card driver and other drivers, update the operating system, and even lower the performance level in the game, which can not solve the problem of display card. FPS will fall from 160-170 to 40-50 in the game, and there is a distinct sense of cardon. I contacted HP officials, who said they would call me in two days, but they did not. I hope someone who has the same experience can help me solve this problem.

HP Support Agent
HP Support Agent
532 532 18 44
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Fluency issues

@Vergil95 Welcome to HP Community!


I appreciate that you've attempted the steps mentioned and I'll be more than glad to help you out: 


Right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel. 


To quickly set a system-wide preference, you could use the Adjust image settings with the preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate. 


By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does. 


If you have a laptop with NVIDIA Optimus technology — that is, both NVIDIA and Intel graphics — this is the same place you can choose which applications will use the NVIDIA hardware and which will use the Intel hardware. 



Please update the graphics drivers, chipset, thermal and BIOS.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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