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HP Recommended
HP 14 Laptop PC 14-d5000 (4T800AV)
Microsoft Windows 11

I don't really understand what is wrong with this laptop.

 

I use it to play dota 2 and metro 2033 and both games are unplayable if i unplugged the charger. 

 

I suggest it was due to the power plan being set on balance and i can't really seem to find any other option to change it. I found a similar problem and downloaded something that says HP Recommended Power Plan but it didn't change anything. My game is literally stuck on 10fps and would rise only for a quick second before it drops down to 10 again.

1 REPLY 1
HP Recommended

This sounds very much like a battery issue -- as it appears the battery is not providing enough power to play the game at the full frame rate.

 

Here's a document from HP about battery charging issues:


https://www.hp.com/my-en/shop/tech-takes/post/why-is-my-laptop-battery-not-charging


And Here's a video from HP Support about troubleshooting battery issues:


https://www.youtube.com/watch?v=VCE6cQbzUrI



I am a volunteer and I do not work for, nor represent, HP
Learn how to troubleshoot battery issues for HP notebooks that have a removable battery, like the battery doesn't hold a charge or the notebook won't power on. For other helpful videos go to https://youtube.com/hpsupport. More support options for your HP device are available at ...
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