Freezing Touchpad

[Kpeale]

Hi, 

My touchpad keeps freezing from time to time like 5 days interval. I always solve the problem by using a mouse to shut down the computer but it is quite frustrating and I don’t want it to get out of hand. I just put on my computer and the touchpad does not appear again. Please what can I do to fix this problem?

[The_Fossette]

@Kpeale

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need the product number of your computer.

Follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c03754824

Look forward to hearing from you and you have a great day!

Take care.

Cheers!