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SilverJSnow
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Message 1 of 2
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Solved!

Function keys not working to adjust brightness. HP Elitebook 850 G2 Win10-64

HP Recommended
HP Elitebook 850 G2
Microsoft Windows 10 (64-bit)

I am not able to adjust the brightness using the function keys on my laptop. I have tried uninstalling and reinstalling the display drivers with no luck. 

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Paul_Tikkanen
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Message 2 of 2
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Hi:

 

If you now have the correct display adapter driver installed (Intel only or Intel/ AMD), and you don't see a Microsoft Basic Display adapter listed under the display adapters device manager category, see if reinstalling the Hotkey software gets the brightness Fn keys to work again.

 

HP Hotkey support

 

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85458.exe

 

 

View solution in original post

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
132,459 122,636 20,169 30,946
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

If you now have the correct display adapter driver installed (Intel only or Intel/ AMD), and you don't see a Microsoft Basic Display adapter listed under the display adapters device manager category, see if reinstalling the Hotkey software gets the brightness Fn keys to work again.

 

HP Hotkey support

 

https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85458.exe

 

 

View solution in original post

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