Fuzzy/Blurry Screen

[RAMRebel]

I recently just bought this laptop and a first-time owner of a computer.  In the past I had work laptops and if I had an issue, I would depend on the IT department.  But now I am an owner and need to know this stuff.  I have a HP ENVY and decide to get one with a 4GB GEFORCE RTX.  I am hoping this is not the issue since I wanted the better graphics.  However, after working on my computer, after a while the screen will get fuzzy/blurry/shacky and I will have to restart to resolve the issue.  Also, sometimes when I am typing in word or OneNote some letters will only appear halfway or in excel when I scroll it will take like 5 seconds for existing data/graphs to appear.  I am guessing I didn't quite load everything correctly.  Would this be the issue, or should I take to someone that knows what they are doing?

Thank you

[Rainbow23 · Accepted solution]

Hi @RAMRebel,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I suggest that you run the updates from HP Support Assistant by following the steps listed below:

1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.
2. On the My Dashboard tab, find your computer, and then click Updates.
3. Wait while HP Support Assistant analyzes the system.
4. After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.
5. If prompted, restart the computer, and then close the tool.
   You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[RAMRebel]

Thank you Rainbow23!!  I must of missed it in the setup.  The windows partition was pretty straight forward for me.  The hp partition I stumbled through.

Thank you for your time on this.