GPU AMD driver doesn't properly work with GPU Intel driver

[Alex_shm]

Hello. Some info about the laptop:

Model: HP G62-b05SL

Serial Number: [Personal Information Removed]

Product Number: XF304EA#ABZ

Preinstalled OS: Windows 7 Home Premium x64

I've got a problem with my laptop hard drive: it's broken and I can neither restore any data from it nor recover the OS, so I bought a new HDD. My recovery disk has been lost, so I contacted the Windows Support, got a disk image with identical to the preinstalled OS (Windows 7 Home Premium x64), successfully installed and activated it.  

Then I installed all required drivers (for chipset, audio codec, network, GPU drivers etc) from the official HP website. Everything worked fine except the GPU drivers. In the device manager, I checked both of video cards. The integrated Intel driver worked well, but the AMD didn't - a warning icon and status message appeared: "This device cannot start" (code 10).I tried to remove and reinstall the AMD driver, but the laptop screen turned black and BSOD (problem with atikmdag.sys) appeared during operation.

After the laptop was rebooted, my screen resolution was reset to 800 x 600 and I couldn't change it to normal 1366 x 768. The discrete graphics device (ATI Mobility Radeon HD 5470) was correctly displayed in the device manager without any warnings or errors, but the problems started with integrated GPU device - a warning icon and device status with code 31 ("This device isn't working properly because Windows cannot load the drivers required for this device") appeared. 

I updated (uninstalled, reinstalled) the Intel GPU device driver and it started to work well, but the problem appeared with the AMD device again. So I got in a cycle of constant driver reinstallations. I updated BIOS, reinstalled OS (tried other editions win 7 (x32, x64), win 10), reinstalled drivers in the correct order (chipset -> Intel -> AMD), tried installing the latest drivers. But the problem remained with me every time. 

So, how can I solve it? Or is there any opportunity to get a disk image of the factory system recovery with all required drivers which would work properly. 

[praveen196]

@Alex_shm Welcome to HP Community!

I understand that the graphics card is not working.

Do not worry. I will try to fix the issue.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same

I request you to use the AMD autodetect software from AMD and install it on the PC, which will detect the video card and will download the suitable driver for it to work on the PC.

http://support.amd.com/en-us/download/auto-detect-tool

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

If the issue still persists, you will have to order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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