GPU and Monitor problems after F.19 BIOS update

[Baraek]

Greetings.

My laptop has recently been troubled by white and black screens (freezing and restarting in both cases), tablet mode not working at all anymore and an error message in windows notifications(display blocked from systemsettings).

This all started when I installed the newest BIOS (F.19) update, and Windows decided to update to version 1809.

Restoring factory settings didn't work.

I hope someone has solutions for these.

[Echo_Lake]

@Baraek

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that you're experiencing display and computer freezing related issue after latest bios update. I appreciate your efforts to try and resolve the issue.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What happens when you start your computer?
• Is it blue screen or its stuck in HP logo?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

Let's try bios roll back and check:

Press power button and start tapping the Esc key to access the startup menu. In the startup menu select the F2 key. That will invoke the HP Advanced System Diagnostics. Select BIOS management and in the BIOS management screen selectBIOS Rollback

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[Baraek]

Thank you Echo_Lake for responding.

My laptop powers on normally, no problems with that. It doesn't BSOD or get stuck in HP logo.

The BIOS rollback you suggested seems to be impossible to do, as the diagnostic says only F.19 is present.

I noticed that AMD video driver is from 2017 which seems a bit outdated. This is the newest driver in HP support website.

The white freezing screen appears in GPU intensive tasks. The black screen appears at random. The laptop restart after both cases.

Tablet mode and screen rotation seems to be automagically solved after a tiny Windows update.

In summary, this problem seems to be a driver issue. An update for GPU drivers would be my best bet. Any thoughts?

[Echo_Lake]

@Baraek

Thank you for the posting back. 

You’ve done an excellent job on diagnosing the issue from your end. Kudos to you on that score. It is always a privilege to work with tech-savvy and technically competent customers like you. We greatly value your relationship with HP. I am amazed by your technical skills and expertise.

I would recommend updating the bios might fix the issue: Click Here

Keep me posted for further assistance.

[Baraek]

Hello again Echo_Lake.

The F.19 is the latest BIOS for my product, which I currently have. It doesn't seem to be available anymore for some reason. I could only find older versions from

HP support.

I'll be be waiting for a new BIOS and GPU driver update.

I hope this will be fixed in the near future.

[Echo_Lake]

@Baraek

Thank you for posting back. 

Yes! this will be fixed in near future. 

Please feel free to contact us here anytime you need any further assistance.

[UnloadedOne]

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@Echo_Lake wrote:

@Baraek

Thank you for posting back. 

Yes! this will be fixed in near future. 

Please feel free to contact us here anytime you need any further assistance.

---

Thank you.  My laptop is unusable in this current state. I look forward to the update.  Will anything be posted here once the update is official?

[Baraek]

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@UnloadedOne wrote:

Thank you.  My laptop is unusable in this current state. I look forward to the update.  Will anything be posted here once the update is official?

---

Hello UnloadedOne!

I will mark this as solved when the official update arrives.

There is a workaround if you need one in the meantime:

https://www.dirtriverdesign.com/how-to-improve-hp-envy-x360-stability-amd-ryzen-2500u-vega-8-graphic...

Do this ONLY if you know what you are doing!!

Remember to backup beforehand!

[Baraek · Accepted solution]

A new BIOS update F.20 is available!

I had to call HP for a link, since they haven't updated their driver support.

GPU drivers remain stable for now, but they are still outdated. (They are still from 2017...)

I will be switching my main platform to another company. I cannot rely for support that I must figure out myself.

[UnloadedOne]

Could you share the link?  I received an update via the HP support assistant but still have issues.  Still crashing.  I am about to give up on this laptop but feel totally ripped off.