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‎09-30-2026 09:14 PM

HP Recommended
Product: HP Pavilion 15 Laptop PC 15-eh2000 (4V3L7AV)

I recently got a driver from amd's latest driver installer platform that i downloaded from amd itself, right after i got the driver and installed it, my gpu driver kept on running into crashes with "LiveKernelEvent 117 TDR crashes (amdkmdag.sys)" , my old driver's version was "31.0.12046.5001, dated 5/30/2023." and it worked perfectly fine before i got the new driver, is there a fix for this? because it's getting annoying that i'm crashing once or twice per day.

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1 REPLY 1

‎09-30-2026 10:20 PM

HP Recommended

First, pause Windows Update. Then download and run Display Driver Uninstaller (DDU) in Safe Mode to completely remove the current AMD graphics driver.

 

After restarting in normal mode, download and install the VGA/graphics driver listed on your HP laptop’s official driver page. I have provided the direct link below.

https://ftp.hp.com/pub/softpaq/sp148001-148500/sp148391.exe

 

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