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GPU not recognized, command center not working

OMEN 17-cb0002na
Microsoft Windows 10 (64-bit)


the GPU (Nvidia 2080) disappeared from my system.
Can't find it in device manager, nvida tools can't find it either.
There is an error with a PCIe controller.

Updated firmware, uninstalled recent and some other potentially conflicting programs, did not help. 

Omen command center also stopped working, giving a frozen black screen when stated.

HWiNFO does seem to register the GPU, however.

Thank you,



01-omen cc.jpg02 dm.jpg03-nvidia.jpg04-hw.jpg

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GPU not recognized, command center not working



Welcome to the HP Support Community!


I reviewed your post and I understand that the graphics driver is missing on the computer.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you perform a system restore back to the date when everything was working fine.


Follow the steps in the below article to perform a system restore.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

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