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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- GPU not recognized, command center not working

Create an account on the HP Community to personalize your profile and ask a question
11-26-2019 07:20 AM
Hi,
the GPU (Nvidia 2080) disappeared from my system.
Can't find it in device manager, nvida tools can't find it either.
There is an error with a PCIe controller.
Updated firmware, uninstalled recent and some other potentially conflicting programs, did not help.
Omen command center also stopped working, giving a frozen black screen when stated.
HWiNFO does seem to register the GPU, however.
Thank you,
Goran
11-28-2019 10:44 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that the graphics driver is missing on the computer.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you perform a system restore back to the date when everything was working fine.
Follow the steps in the below article to perform a system restore.
https://support.hp.com/in-en/document/c03327545
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee