• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
OMEN 17-cb0002na
Microsoft Windows 10 (64-bit)

Hi,

the GPU (Nvidia 2080) disappeared from my system.
Can't find it in device manager, nvida tools can't find it either.
There is an error with a PCIe controller.

Updated firmware, uninstalled recent and some other potentially conflicting programs, did not help. 

Omen command center also stopped working, giving a frozen black screen when stated.

HWiNFO does seem to register the GPU, however.

Thank you,

Goran

 

01-omen cc.jpg02 dm.jpg03-nvidia.jpg04-hw.jpg

1 REPLY 1
HP Recommended

@GMate,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the graphics driver is missing on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you perform a system restore back to the date when everything was working fine.

 

Follow the steps in the below article to perform a system restore.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.