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GMate
New member
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Message 1 of 2
112
Flag Post

GPU not recognized, command center not working

‎11-26-2019 07:20 AM

HP Recommended
Product: OMEN 17-cb0002na
Operating System: Microsoft Windows 10 (64-bit)

Hi,

the GPU (Nvidia 2080) disappeared from my system.
Can't find it in device manager, nvida tools can't find it either.
There is an error with a PCIe controller.

Updated firmware, uninstalled recent and some other potentially conflicting programs, did not help. 

Omen command center also stopped working, giving a frozen black screen when stated.

HWiNFO does seem to register the GPU, however.

Thank you,

Goran

 

01-omen cc.jpg02 dm.jpg03-nvidia.jpg04-hw.jpg

1 REPLY 1
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The_Fossette
HP Support Agent
HP Support Agent
22,393 22,381 1,484 2,134
Message 2 of 2
Flag Post

‎11-28-2019 10:44 AM

HP Recommended

@GMate,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the graphics driver is missing on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you perform a system restore back to the date when everything was working fine.

 

Follow the steps in the below article to perform a system restore.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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