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- HP Community
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- GPU usage is %100 but GPU is not working well

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04-15-2020 02:37 PM
Normally i can play with 50-60 fps but today i only see 5-10. GPU usage is %100 but temperature is around 40-45 degrees and fans not working hard. Normally GPU tempt is around 70-75 degrees (when playing something) with hard working fans. Its like GPU looks like working but not working good. Last night PC made a windows update and then this happened. I don't know the problem or solution. Thanks for help.
04-18-2020 04:06 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Firstly, perform Windows Update and HP Support Assistant in order to install the latest graphic drivers (do not skip any troubleshooting steps if you feel steps are repeating)
To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.
Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.
- To open HP Support Assistant, double-click the HP Support Assistant icon
.
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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