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‎08-10-2023 08:00 AM

HP Recommended
Product: HP Pavilion - 15-cc178cl
Operating System: Microsoft Windows 11

I have issues with the graphics don't know if its the driver or the card, but it does fail almost all the time. And when it does the screen goes blank with the board lights on, but the laptop is unusable until I force shutdown.

EVENT VIEWER MESSAGE: 

Device PCI\VEN_8086&DEV_5917&SUBSYS_83F9103C&REV_07\3&11583659&0&10 had a problem starting.

Driver Name: oem33.inf
Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}
Service: igfx
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

DEVICE SPECS: 
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz

Currently running Windows 11 Pro.

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