• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-15-2024 12:42 PM

HP Recommended
Operating System: Microsoft Windows 11

HP Windows 11 Pavillion Laptop would not talk on the network so I noticed a Windows Security Core memory problem and performed the action to fix it.  It fixed the network problem then when I rebooted the Laptop the bluetooth mouse was no longer configured so I configured it and rebooted then the screen was not usable, going black then coming back. After trying a few things I found that by holding the power button down until the Laptop powers off and then rebooting fixes the problem unless I power down normally.  The only fix to force the power off.  Looking at the log I have a Iommu Event ID 15 Source HAL error when rebooting, actually lots of them.  Do I need to reinstall hardware drivers and what is the proceedure? 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.