Showing results for 
Search instead for 
Did you mean: 
New member
3 0 0 0
Message 1 of 2
Flag Post

Getting White Dot on Screen

HP Recommended
HP 14-am 090TU
Microsoft Windows 10 (64-bit)

HP I am using your Laptop Model: HP 14-am090TU. I am getting White Dot on My Screen as show in Photo & also in Bios (Circled). I Would like to know what's the exact issue regarding White Dot on Screen. Please check it out & try to help me resolve My Issue. 

Image Link: 
1. My Images for GHMathos - HP Support Community
2. [Personal Information Removed]

 Screen Shot-1.pngScreen Shot-2.png




Level 16
Level 16
28,566 28,486 2,611 6,250
Message 2 of 2
Flag Post
HP Recommended


A white dot showing both in Windows and the BIOS display is most likely a failed pixel -- which is a hardware issue which would require replacing the entire screen to fix.


But the problems with this are two-fold:

1) Pixel failure -- HP gets to decide HOW MANY failed pixels are allowed on a screen.  We have no influence in this, nor do any customers.  So, you would have to send the PC to HP at your expense to have them determine if they will replace the screen.

2) Warranty coverage -- if the PC is still under the original warranty, this MIGHT be covered -- but we here are not allowed to make any comments on warranty coverage, only HP can do that. For this information, you would need to contact an HP Repair or Service Center.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region:

If that link does not provide you sufficient information, then use the main HP link:

I've found those links to be unreliable if you're using Win10 and the new Edge Browser; so if you are, you need to use something else, like FireFox.

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation