• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎06-29-2022 01:19 PM - edited ‎06-29-2022 04:15 PM

HP Recommended
Product: HP Spectre x360 Convertible Laptop PC 14-ea0000 (1Q878AV)
Operating System: Microsoft Windows 11

My 2month old hp spectre x360 laptop screen suddenly began to flick and turned white while working on draw.io.  I did a system restart which was not totally helpful as the flickering continued. I also noticed images were affected while going on some websites(WhatsApp web, draw.io, etc) using google chrome but weren't while using Microsoft Edge browser. Then I decided to uninstall the graphics card driver which appeared to be ok when I checked but the overall display was poor. I used the hp support system to download and install the latest graphics card driver hoping to get it resolved but unfortunately, the issue reoccured. Please kindly assist?

Category:
1 REPLY 1

‎06-30-2022 06:06 AM

HP Recommended

Hello @Viktoh2808 

 

Sorry to hear that you are having problems ... 

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.26 Rev.A24.6 MBMar 21, 2022Download

Why ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

(2) Update graphics driver

Intel High-Definition (HD) Graphics Driver

30.0.100.9864 Rev.D475.3 MBSep 22, 2021Download

 

(3) Reboot and test again ...

 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.