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‎06-29-2022 01:19 PM - edited ‎06-29-2022 04:15 PM

HP Recommended
Product: HP Spectre x360 Convertible Laptop PC 14-ea0000 (1Q878AV)
Operating System: Microsoft Windows 11

My 2month old hp spectre x360 laptop screen suddenly began to flick and turned white while working on draw.io.  I did a system restart which was not totally helpful as the flickering continued. I also noticed images were affected while going on some websites(WhatsApp web, draw.io, etc) using google chrome but weren't while using Microsoft Edge browser. Then I decided to uninstall the graphics card driver which appeared to be ok when I checked but the overall display was poor. I used the hp support system to download and install the latest graphics card driver hoping to get it resolved but unfortunately, the issue reoccured. Please kindly assist?

Category:
1 REPLY 1

‎06-30-2022 06:06 AM

HP Recommended

Hello @Viktoh2808 

 

Sorry to hear that you are having problems ... 

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.26 Rev.A24.6 MBMar 21, 2022Download

Why ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

(2) Update graphics driver

Intel High-Definition (HD) Graphics Driver

30.0.100.9864 Rev.D475.3 MBSep 22, 2021Download

 

(3) Reboot and test again ...

 

 

Please report your results

 

best regards

---

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Thank you very much

             ⌨️

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