Gpu crashes very frequently

[Doku-Dow]

Hi everyone 
I've been having issues with my hp omen recently, basically when I play any game the gpu will stop responding within seconds, or sometimes minutes. In Overwatch 2 I get the "rendering device lost" error, in BeamNG I get a "gpu stopped responding" and in Red Dead Redemption 2 I get "GFX_STATE_ERROR". I've tried uninstalling and reinstalling the nvidia drivers with DDU but nothing works, even completely restting my pc with a full SSD formatting didn't work. I tried launching the games with the Intel integrated graphics and it worked so it's definitely the gpu I think.  I'd like to know if anyone would be able to help me because I don't know what to do, I've tried everything I could think of but still the issue persists. Thank you to anyone who can help me. 

My specs : 
Intel I7-12700H 
Nvidia Geforce Rtx 3070ti Laptop
24gb RAM 

[Irfan_06]

Hi @Doku-Dow,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing multiple issues with your Laptop.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

Kindly refer to the steps on this link to update the BIOS and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[Irfan_06]

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