Grainy Webcam Issue

[Aniesh]

Hi,

I purchased a laptop on 25th July 2020 from an authorised HP showroom. Model Is Hp DU 2077 TU.  I am very unhappy with the webcam quality. My webcam is giving grainy, off-colour live videos. I tried updating the drivers. Uninstalled and then installed the drivers again  but all of no use. Played around with the brightness and contrast setting but it still didn't help. Wondering if i have received a defective product. Is there a solution apart from the above.

[praveen196]

@Aniesh Welcome to HP Community!

I understand that you are facing webcam video quality issues.

Let's try these steps here: 

The webcam works, but the image is too dark or the video is choppy.

If the image is too dark, take the following actions:

• Make sure your video recording environment has good lighting.

• Change the image quality, brightness, contrast, and other adjustments in the webcam software.

To resolve problems with choppy playback, take the following actions:

• Reduce the size of the video image in the webcam software.

• Use a high-speed Internet connection.

• Do not use other high-speed USB devices while using the webcam.

For more details, click here

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!