Grainy webcam video

[MS113]

When using Skype the video quality from my webcam is grainy/fuzzy.. simply terrible. It's worse than my old laptop!! I really regret buying HP.  Does anyone know if there are better drivers or a specific driver to improve the quality of my webcam.

[asmita6658]

@MS113
 
Greetings!
 
Welcome to HP Forums. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there is an issue with the video quality. 

Don't worry I'm here to help. To better assist you -

1) Have you tried any other app or software for video calling? 
2) Have you attempted any steps on your own before posting on the HP Forums?
3) When was the last time it worked without these issues?  

In the meantime, let's try these steps -

1) In Windows, search for and open Device Manager.
2) Expand the Imaging Devices.
3) Right-click on the HP Webcam and select Uninstall.
4) Confirm the uninstallation.
5) Restart the computer to reinstall the Webcam driver.

If the issue still persists, please try updating the computer -

Step 1 Run Windows Updates troubleshooter from this link.

Step 2 Windows Updates - 
1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 3 HP Support Assistant Updates - 
1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

For more information, please refer to this document.

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

Have a great day!

[MS113]

I have run Windows updates

I have run HP updates

I have removed the driver and let it reinstall itself

I have tried YouCam

The video is still grainy and very very poor quality.

Can you give me a direct link to the current webcam driver and the previous version of the webcam driver?

The laptop is hp pavilion 15-br015na

Thank you

[asmita6658]

@MS113

Happy to hear back from you. 

Here's the driver download link.

Hope this helps!

Keep me posted. 

[MS113]

Hi,

Thank you for the link.

I already have this driver installed. I installed it and the picture is the same.. blurry/grainy.

Can you give me the link to a BETA driver or a previous version of the driver?

[asmita6658]

@MS113

Thanks for replying. I have sent you a Private Message with the details about the next course of action.

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Have a great day!