Grainy webcam

[Liz144]

I have a brand new laptop and the webcam is extremely grainy. I have tried it in different lighting and daylight and the issue still remains. I have tried resetting the camera app and the issue remains. Any ideas as I need this for zoom and teams calls?

[Echo_Lake · Accepted solution]

@Liz144

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Have you checked the privacy switch is slid away from the icon?
• Have you checked with a different camera app?

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also sun BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
Refer to the article: HP PCs - Troubleshoot the webcam (Windows 10) and HP Notebook PCs - Testing a Webcam Using YouCam (Windows 10, 8, 7)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.