Product: HP Pavilion 14 Notebook PC (HP 14-N001TX)
Operating System: Microsoft Windows 10 (64-bit)
Hello everyone, My laptop is equipped with AMD Radeon HD 8670M graphics according to HWinfo. However, when I go into the dxdiag tool, it says the following: "There is a problem with AMD Radeon HD 8600M Series device. For more information, search for 'graphics device driver error code 39' "
I've tried installing the driver manually as well as through the AMD Auto Detect Software, but every time the driver gets installed, the computer stops working and freezes. When I reboot the computer, sometimes it freezes at the windows logo and most times it reaches the startup screen and freezes. I had to go through CMD and delete the drivers manually each time, then the computer booted without any problem.
I would very much appreciate if anyone could assist me to install the correct driver for the graphic card in the laptop and actually take advantage of it and use it???
Hello, thankyou for the response. I tried installing the Nvidia drivers recommended by HP but the driver installation did not go through because it didn't find compatible hardware. I have been looking for other solutions but I am unable to find any. Is there any other option. I'm pretty sure it's a radeon graphics as HWinfo also says it's a Radeon HD 8670M as well as the sticker on the laptop.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".