-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Graphic card problem back again

Create an account on the HP Community to personalize your profile and ask a question
09-14-2016 02:36 AM
Solved! Go to Solution.
Accepted Solutions
09-14-2016 12:21 PM
Hi @abhigehlaut,
Thank you for your query. I will do my best to lend a helping hand.
I understand that you are running Windows 8 and are having an issue with the graphic drivers. Please try theses steps.
- Download the graphic driver sp63691 Version 13.152.1.1000 and save it to a known location
- Uninstall and delete both of the graphic drivers
- restart your notebook
- install the driver that you just saved.
If the issue remains you could try installing the original drivers from the HP Recovery Manager. HP PCs - Using Recovery Manager to Restore Software and Drivers (Windows 😎 Please keep me updated on your progress.
If this has helped you to resolve the issue, please click on "Accept as Solution" on said post. To show that you 'like', or are thankful for my post, kindly click the “Thumbs Up” below. If there is anything else I can do to help, please be sure to let me know!
09-14-2016 12:21 PM
Hi @abhigehlaut,
Thank you for your query. I will do my best to lend a helping hand.
I understand that you are running Windows 8 and are having an issue with the graphic drivers. Please try theses steps.
- Download the graphic driver sp63691 Version 13.152.1.1000 and save it to a known location
- Uninstall and delete both of the graphic drivers
- restart your notebook
- install the driver that you just saved.
If the issue remains you could try installing the original drivers from the HP Recovery Manager. HP PCs - Using Recovery Manager to Restore Software and Drivers (Windows 😎 Please keep me updated on your progress.
If this has helped you to resolve the issue, please click on "Accept as Solution" on said post. To show that you 'like', or are thankful for my post, kindly click the “Thumbs Up” below. If there is anything else I can do to help, please be sure to let me know!