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‎02-26-2019 12:19 PM - edited ‎02-26-2019 12:20 PM

HP Recommended
Product: 15-bs137ne
Operating System: Microsoft Windows 10 (64-bit)

The graphic card appeared as R7 M340 not 530 and when I try to install the last update drive from HP site I have a blue screen with video scheduler internal error and now the error become video TDR failure message and I can't open the windows and every time I try to open windows to uninstalle the drives I receive blue screen with the error .. now I try to reinstall windows but I need to ensure that this problems will not appear again. I don't know if the problem related to Intel display card or AMD card 

1 REPLY 1

‎02-27-2019 11:12 AM

HP Recommended

@Mabdelhalim


Welcome to HP Support Community

 

I suggest you reinstall Windows first and then run the AMD Auto detect Tool

 

Please refer to this Link: https://www.amd.com/en/support/kb/faq/gpu-131

 

Let me know how it goes and have a great day 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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