• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎03-21-2020 12:11 PM

HP Recommended
Product: Omen 15
Operating System: Microsoft Windows 10 (64-bit)

Hi 

My laptop has stopped recognising that it has a graphics card installed. I can't update the drivers at all my laptop is completely update other than that.  Any help would be apricated 

Thanks

4 REPLIES 4

‎03-21-2020 01:01 PM

HP Recommended

Hello, 

Same problem for me.

Did you recently performed a bios update?

 

Was this reply helpful? Yes No

‎03-21-2020 01:04 PM

HP Recommended

I did yes, but it had already stopped showing up before then. Basically overnight my laptop decided it didn't have a graphics card. 

Was this reply helpful? Yes No

‎03-21-2020 01:12 PM

HP Recommended

Ok i'm asking because for me the problems came after the bios update. 

Here is the explanation of my problems : https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Thermal-Shutdown-Occured-System...

Was this reply helpful? Yes No

‎03-22-2020 03:50 AM

HP Recommended

Hi, thank you for the help and advice. I unfortunately don't think that is the problem. It's looking more and more likely that it's a hardware problem and not software.  

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.