Graphics card problem - Omen 15T

[soap65]

Hello everybody,

I bought this computer in July 2018 and when i finally started using it for gaming after about 6 months i noticed the the laptop doesn't use the graphics card.

I installed all of the latest drivers from nvidia's site and searched the web for answers without success.

everything  is installed correctly and i cant even switch the graphics card in the nvidia control panel, and when I'm trying to switch it, it fails

here is the driver installed :

and this is my nvidia control panel(you can see i don't have the full menu):

FYI: when i plugged my dads screen to the PC using HDMI it did work, so idk I'm confused 😫

Thanks you !

[Riddle_Decipher]

@soap65 The dedicated/discrete GPU is system managed and cannot be changed or set as default manually, there are a few tweaks that could be made using the steps in this link: click here to explore, that said, if you've confirmed that one of the two GPU's isn't working, you may want to perform a hardware test to identify hardware malfunction and we could work on repairing or replacing the GPU that no longer works:

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
• Click Extensive Test.
• Click Run once, or Loop until error.
• While the test is running, the time remaining and test result for each component display on the screen.
  • If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

[soap65]

Thank you for your reply @Riddle_decipher

here is what i got in the test:

 btw when i plug in a monitor, i can change the monitor in the nvidia control panel to the graphics card.

[praveen196]

@soap65 

Thank you for the update.

In that case, Please check for the windows update.

Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Also, Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

If the issue still persists, please perform the system reset.

Have a nice day!!