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yogesh02
Level 1
7 3 0 0
Message 1 of 2
103
Flag Post

Green color dot in LED Screen

HP Recommended
HP 15s du1079tx
Microsoft Windows 10 (64-bit)

Hey respected community officials,

 

I have purchased a laptop in this month. It has LED display. I have noticed a green dot in display on top side of bezels of it. 

I am sharing a screenshot,  Please tell me whether it will cover in warranty or not.

 

 

RegardsThis is that dotThis is that dot

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,949 2,581
Message 2 of 2
Flag Post
HP Recommended

@yogesh02

 

I reviewed your post and I understand that there is a green dot on the display, and you want to know whether it is covered under warranty.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

You can refer to the below article to understand the HP pixel policy.

 

https://support.hp.com/ee-en/document/c00288895

 

I recommend you contact support and they will be able to assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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